Does good journalism include anger and confusion?

While prepping for her classes, Vancouver journalism instructor and municipal reporter Frances Bula decided to share a quote on her blog.
It’s from Becoming a Critically Reflective Teacher by Stephen Brookfield:

“Significant learning and critical thinking inevitably induce an ambivalent mix of feelings and emotions, in which anger and confusion are as prominent as pleasure and clarity. The most hallowed rule of business — that the customer is always right — is often pedagogically wrong. Equating good teaching with a widespread feeling among students that you have done what they wanted ignores the dynamics of teaching and prevents significant learning.”

“It’s a thought-provoking paragraph, not just for teachers, but for journalists as well, who perform a kind of teaching,” blogged Bula.